We want you to be happy with your purchase. Please read our refund and return terms carefully.
Return Window
You may return most items within 30 days of delivery. Please ensure items are unused and in original condition.
Return Shipping
Refund Processing
Refunds are processed within 7 business days after we receive and inspect returned goods. Original shipping fees are non-refundable.
Non-Refundable Items
Some products, such as opened or used items, may not be eligible for refund. Please review the product details before purchasing.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask lush-ca Store for clarification.
Preparing your request
A clear request makes the relevant subject easier to identify. Mention the item, order reference or part of this page connected with your question. Use [email protected] or +1 4502752109 and keep a copy of the message you send.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 342, rue Saint-Eustache, Saint-Eustache, QC, J7R 2M2, Canada.